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FAQ

Customer FAQ

How to book a course

You can enrol for an online live instructor-led training course by completing the payment, alternatively you can contact our sales team who can book you for a course.

How do I pay for the course?

We have 2 modes of payment-

a) Using PayPal account

b) Using credit or debit card

How do I get materials?

Once you completed the payment we’ll share the material via email.

How can I verify my certificate?

After successfully passing your certification exam, you can validate your certificate immediately in the Peoplecert portal. You can choose your name to be displayed in the successful candidate register (AXELOS website). However, you need to opt for this during exam registration and it may take up to 5 weeks to have your name listed after successfully passing the exam.

Is BrightedgeAcademy accredited?

Yes. BrightedgeAcademy is an accredited training organization (ATO) which is accredited to AXELOS & Peoplecert & EXIN

Special course Time

We know most of the people are working during daytime for those we also have evening batches. Please call our sales team to register your seat.

Cancellations

Unless written cancellation is received at least 14 working days before the start date of the course, the full fees including VAT are payable in full and non-refundable. All cancellations made between, 0-14 working days prior to the course start date are subject to a 100% cancellation course fee which must be paid upon cancellation. If you do need to make a cancellation, please notify Bright Edge Academy via email- info@brightedgeacademy.com
Should a course booking be made less than 14 working days prior to the course start date, the above cancellation terms still apply and fees are payable in full and non-refundable.

Refunds

When a refund is issued to the Customer by Bright Edge Academy, the refund may take up to 20 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. Deposits and credit card surcharge and banking fees are non-refundable.
Bright Edge Academy will not be liable for any fluctuation in exchange rates or bank charges for overseas refund transactions.
Course examination vouchers are non-refundable.

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