Frequently Asked Questions
Most frequent questions and answers
How to book a course
How do I pay for the course?
a) Using PayPal account
b) Using credit or debit card
How do I get materials?
How can I verify my certificate?
Is BrightedgeAcademy accredited?
Special course Time
Cancellations
Unless written cancellation is received at least 14 working days before the start date of the course, the full fees including VAT are payable in full and non-refundable. All cancellations made between, 0-14 working days prior to the course start date are subject to a 100% cancellation course fee which must be paid upon cancellation. If you do need to make a cancellation, please notify Bright Edge Academy via email- info@brightedgeacademy.com
Should a course booking be made less than 14 working days prior to the course start date, the above cancellation terms still apply and fees are payable in full and non-refundable.
Refunds
When a refund is issued to the Customer by Bright Edge Academy, the refund may take up to 20 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. Deposits and credit card surcharge and banking fees are non-refundable.
Bright Edge Academy will not be liable for any fluctuation in exchange rates or bank charges for overseas refund transactions.
Course examination vouchers are non-refundable.
