Looking to build a career in the IT Service Management sector? ITIL Foundation certification is a highly recognized entry-level certification in IT service management. This course by Brightedge Academy will help students pass the ITIL Foundation certification exam.
Key Features
- Lifetime access to the e-learning
- In-depth blended learning
- Examination Mock Papers
- Brightedge’s course completion certificate
- Highly experienced trainers with live examples
Overview
Our ITIL Foundation training program is designed to help you right from the basics of ITIL services lifecycle, processes, ITSM’s best practices, and the interactions of the ITIL lifecycle phases to earning the ITIL Foundation certification. The hands-on training approach, the pedagogy that we follow, our skilled and experienced trainers with professional IT service management background, and online and offline tools enabled by technology, will help you to ace the exam. Our training is trusted by more than 30,000 learners.
This course is structured along the 5 ITIL lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This course allows participants to bring positive changes in business, optimize customer experience and contribute to the improvement process of business by implementing ITSM’s best practices.If you are finding it difficult to take a few days off from your work or personal engagements to attend our classroom or live online training, then you can choose our online self-learning component, which allows you to learn at your own pace & place.
Outline
This ITIL® 4 Foundation course is designed to give delegates a comprehensive understanding of the ITIL® framework and its role in modern ITSM. The course covers the following topics:
Introduction
- The role of IT Service Management as a key strategic capability within organisations hoping to stay relevant in the face of rapid advancements in technology
- The structure and purpose of the new framework, ITIL® 4, which provide guidance around two key components: Service Value System and the Four Dimensions Model
- An outline of the Service Value Chain, ITIL® Practices and Principles, and the elements of the Four Dimensions Model
Key Concepts of Service Management
- The nature and values of Service Management, including the new focus of ITIL® 4 on stakeholder value, detailing the relationship between Organisations, Service Providers, Service Consumers, and other stakeholders
- The management of Products and Services that organisations offer and how these are supplied with resources, in order to improve and focus Service Offerings to target consumer groups
- The areas to consider when evaluating the value of service relationships with consumers, based on how they are affected by the outcomes, costs, and risks involved
The Four Dimensions of Service Management
- An introduction to one of the central focuses of ITIL® 4, the Four Dimensions Model, and how its elements must collaborate to provide different perspectives to the Service Value Chain
- Detailed outlines of the four dimensions: Organisations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes. This includes the role they play in IT Service Management, their main principles and examples in relation to the ITIL® framework, and factors to consider within organisations
The ITIL® Service Value System
- An introduction to the second central focus of ITIL® 4, Service Value System, including its purpose and relevant inputs and outputs
- The relationship between the five components of the SVS model and how they interact to provide a clear framework that ensures the effective functioning of Service Management
- A description of ‘silos’ and how the SVS is best used to discourage them and manage change more effectively
The ITIL® Guiding Principles
- The seven core principles that determine how ITIL® operates
- An explanation of how organisations must follow these principles when choosing to adopt a new ITSM framework, fully understanding the message and value, and communicating this with their stakeholders
The Service Value Chain
- An operating model for service creation, delivery, and continual improvement
- The six activities that form the Service Value Chain are intended to help the creation of products and services focused on value
- The model is designed to be flexible and adaptable to different approaches and business needs
General Management Practices
- Management practices are organisational resources designed to accomplish specific objectives
- An overview of the four categories of organisational resources
- Effective use of management practices will ensure businesses can put their service on the market quickly and efficiently
Service Management Principles
- An overview of the various Service Management Practices designed to improve the implementation of ITIL® 4
- Detailed outlines of Availability Management, Business Analysis, Change Control, and Release Management
- The stages of Service Level Management, including defining, recording, and managing service levels
Technical Management Principles
- Deployment Management is a key type of Technical Management and is designed to transfer new or changed software, hardware, processes, and documentation
- Infrastructure and Platform Management enables further monitoring of technology solutions
- Software Development and Management ensures that applications meet internal and external stakeholder needs
Skills- Gain skills that will enable you to demonstrate a basic understanding and implementation of the ITIL® framework.
Alignment- Our ITIL course curriculum is aligned to the curriculum laid down by PEOPLECERT for ITIL Foundation certification exam.
Outcome- Pass the ITIL Foundation certification exam and become a certified professional in the domain of Service Management.
Who should attend
This certification is suitable for professionals working in the areas of:
- Project Management
- Software development
- IT Service Management
- Business Management
.