ITIL Foundation Certification Training

Looking to build a career in the IT Service Management sector? ITIL Foundation certification is a highly recognized entry-level certification in IT service management. This course by Greycampus will help students pass the ITIL Foundation certification exam. This course is available in three different modes of learning: live class, online class and online self-learning.

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Looking to build a career in the IT Service Management sector? ITIL Foundation certification is a highly recognized entry-level certification in IT service management. This course by Brightedge Academy will help students pass the ITIL Foundation certification exam.

Key Features

Lifetime access to the e-learning
In-depth blended learning
Examination Mock Papers
Brightedge’s course completion certificate
Highly experienced trainers with live examples

Overview

Our ITIL Foundation training program is designed to help you right from the basics of ITIL services lifecycle, processes, ITSM’s best practices, and the interactions of the ITIL lifecycle phases to earning the ITIL Foundation certification. The hands-on training approach, the pedagogy that we follow, our skilled and experienced trainers with professional IT service management background, and online and offline tools enabled by technology, will help you to ace the exam. Our training is trusted by more than 30,000 learners.

This course is structured along the 5 ITIL lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This course allows participants to bring positive changes in business, optimize customer experience and contribute to the improvement process of business by implementing ITSM’s best practices.If you are finding it difficult to take a few days off from your work or personal engagements to attend our classroom or live online training, then you can choose our online self-learning component, which allows you to learn at your own pace & place.

Outline

This ITIL® 4 Foundation course is designed to give delegates a comprehensive understanding of the ITIL® framework and its role in modern ITSM. The course covers the following topics:

Introduction

The role of IT Service Management as a key strategic capability within organisations hoping to stay relevant in the face of rapid advancements in technology
The structure and purpose of the new framework, ITIL® 4, which provide guidance around two key components: Service Value System and the Four Dimensions Model
An outline of the Service Value Chain, ITIL® Practices and Principles, and the elements of the Four Dimensions Model

Key Concepts of Service Management

The nature and values of Service Management, including the new focus of ITIL® 4 on stakeholder value, detailing the relationship between Organisations, Service Providers, Service Consumers, and other stakeholders
The management of Products and Services that organisations offer and how these are supplied with resources, in order to improve and focus Service Offerings to target consumer groups
The areas to consider when evaluating the value of service relationships with consumers, based on how they are affected by the outcomes, costs, and risks involved

The Four Dimensions of Service Management

An introduction to one of the central focuses of ITIL® 4, the Four Dimensions Model, and how its elements must collaborate to provide different perspectives to the Service Value Chain
Detailed outlines of the four dimensions: Organisations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes. This includes the role they play in IT Service Management, their main principles and examples in relation to the ITIL® framework, and factors to consider within organisations

The ITIL® Service Value System

An introduction to the second central focus of ITIL® 4, Service Value System, including its purpose and relevant inputs and outputs
The relationship between the five components of the SVS model and how they interact to provide a clear framework that ensures the effective functioning of Service Management
A description of ‘silos’ and how the SVS is best used to discourage them and manage change more effectively

The ITIL® Guiding Principles

The seven core principles that determine how ITIL® operates
An explanation of how organisations must follow these principles when choosing to adopt a new ITSM framework, fully understanding the message and value, and communicating this with their stakeholders

The Service Value Chain

An operating model for service creation, delivery, and continual improvement
The six activities that form the Service Value Chain are intended to help the creation of products and services focused on value
The model is designed to be flexible and adaptable to different approaches and business needs

General Management Practices

Management practices are organisational resources designed to accomplish specific objectives
An overview of the four categories of organisational resources
Effective use of management practices will ensure businesses can put their service on the market quickly and efficiently

Service Management Principles

An overview of the various Service Management Practices designed to improve the implementation of ITIL® 4
Detailed outlines of Availability Management, Business Analysis, Change Control, and Release Management
The stages of Service Level Management, including defining, recording, and managing service levels

Technical Management Principles

Deployment Management is a key type of Technical Management and is designed to transfer new or changed software, hardware, processes, and documentation
Infrastructure and Platform Management enables further monitoring of technology solutions
Software Development and Management ensures that applications meet internal and external stakeholder needs

Skills- Gain skills that will enable you to demonstrate a basic understanding and implementation of the ITIL® framework.

Alignment- Our ITIL course curriculum is aligned to the curriculum laid down by PEOPLECERT for ITIL Foundation certification exam.

Outcome- Pass the ITIL Foundation certification exam and become a certified professional in the domain of Service Management.

Who should attend

This certification is suitable for professionals working in the areas of:

Project Management
Software development
IT Service Management
Business Management

FAQ

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What are the career prospects of a ITIL certifcation?

According to a survey by Indeed.com, the average salary of an ITIL-F certified professional is over USD 100,000 per annum.

What is the exam fee for the ITIL exam?

The ITIL Foundation exam voucher costs USD 250.

When will the participants get their PDU Certificates?

All PDU e-certificates will reach participants within 2 business days after the training classes.

What is the recertification process for ITIL credential?

The certification does not expire. But once a new version is released, the current one being ITIL Foundation v3 which released in 2011, you’ll need to get certified again.

What happens when you register?

For all variants – Online Self-learning, Live Online, In-person Classroom

Immediately when you register: An automated email with your receipt and your access credentials (online self-learning component) is sent to your registered email ID.

For Live Online and In-person Classrooms*

The next working day: You receive a welcome email directly from the training coordinator managing the specific workshop you’ve registered for.
3 working days before the workshop start date: You receive a reminder from the training coordinator about the upcoming training.
On the workshop start date (1 hour before starting off): Your training coordinator attempts to reach you to check if you’re having issues in reaching the location/ logging in online.
Last day of the workshop: Your training coordinator reminds you to leave your feedback for the training.
1 working day from the last day of the workshop: Your training coordinator reaches out to you with the next steps, like how to download your certificate(s) and how to avail the post-training helpline (as applicable).

*Note: The overall process may have some variations based on your location/ Country and the specific course/ variant you opt for.

When do I get my certification?

Participants who have successfully cleared the certification exam will get to know their scores within 7 business days from the date of taking up the exam. The ITIL® foundation certificate will be sent across to successful participants by mail/courier after approximately 2 weeks of taking up the exam.

Who is this course targeted at?

IT service manager, IT Directors and Managers, Business Manager, Service support engineers, Technical support engineers and Business Process owners and others who are interested in the subject.

Are there any pre-requisites to take up the training session/certification?

To attend the classroom training, participants need to go through the pre-class reading material provided immediately after enrollment. There are no prerequisites to be eligible to take up the examinations, however we recommend taking up an accredited ITIL® Foundation training prior to the exam.

What is the process of getting the ITIL certification?

Take training at a PEOPLECERT ATO.
After successful completion of training, when you are ready for the certification exam, convey the message to our operations team and we’ll book your exam according to your preferred slot.
Pass the ITIL v3 Foundation certification exam with a score of 65% or above to get certified.

What is the level of this certification?

Foundation2

What is the exam structure for the ITIL® Foundation certification?

The ITIL® Foundation examination follows the following structure:

Exam type:	Multiple choice, 40 Questions
Exam Duration:	60 minutes
Exam language:	English
Supervised:	Yes
Open book:	No
Pass score:	65% (26/40)

Marking method: Classic multiple choice- only one option can be correct and will be awarded a mark

What are the levels of ITIL Certification?

The ITIL certification has a series of qualifications that are focused on ITIL best practices in various degrees of depth and detail. This classification of the certification scheme offers flexibility to focus their studies on key areas of interest.

There are five levels of qualifications within the ITIL Qualification Scheme:

Foundation Level: This is the first level in the journey of ITIL that introduces to ITIL terminology, concepts, and methodology used in the ITIL service lifecycle. In this level, you are equipped with the basics of ITIL and the ways to implement in your organization.

Practitioner Level: This is the second level of ITIL that helps you to adopt and adapt ITIL at the workplace. As an ITIL Practitioner, you get to learn how to improve productivity, efficiency, and collaboration between ITSM and organization as a whole.

Intermediate Level: This is the third level of ITIL and this level has 2 streams of certification:

Service Lifecycle – this involves a great focus across several processes of ITIL
Service capability – this provides you with a more specific focus and in-depth knowledge in one or more ITIL processes.

Expert Level: This is the fourth level of ITIL and is for those who are interested to demonstrate the knowledge of ITIL Scheme entirely. You should have passed the previous levels proving your knowledge and understanding of the ITIL system before you enter this level. In this level, you can choose from the variety of processes at your interest. To clear this level you should possess a strong understanding and knowledge of the ITIL lifecycle.

Master Level: This is the fifth and the highest level of the ITIL certification. To achieve this certification you should prove your ability in implementing the knowledge in a variety of settings to achieve the expected business outcome. If you are directly involved in planning, managing and operating IT service management functions obtaining this certification demonstrates the knowledge.

Who is eligible for ITIL Certification?

There are no restrictions or prerequisites as to who can attend this training session and the ITIL® Foundation Certification Exam. Participants should have some experience in IT; they can be IT Consultants, IT Developers, Programmers, Analysts, Service providers and System Administrators/Integrators.